Today’s organizations demand a focus on higher-level objectives―objectives that clearly provide business impact and value and satisfy the expectations of a wide range of key stakeholders.

If you’re involved in implementing projects, programs, initiatives, or solutions in your organization, Beyond Learning Objectives can help you meet these new expectations. This book provides step-by-step processes for defining, measuring, and developing six types of objectives: input, reaction, learning, application, impact, and ROI. You’ll also learn to avoid common pitfalls in the development of objectives, such as unclear, incomplete, nonspecific, or even missing objectives. And you’ll learn how well crafted, results-driven objectives can satisfy the needs of all your stakeholders.

With this book in your hands, you can become a champion of well-defined objectives, providing direction, focus, and guidance. By spelling out expectations, creating commitment, and positioning your initiatives for success, you’ll help your organization align its programs with its results and leap forward into the state-of-the-art world of measurable performance.

April Michelle Davis was given one month to write the index for this book. She used the guidelines presented in the Chicago Manual of Style for indexes, and she even provided the client with proofreading comments she noticed while writing the index.

Written by a team of three behavioral practitioners, Organizational Coaching is based on the best practices of a wide range of private sector, government, and not-for-profit organizations. The authors provide a complete systems approach to enable any workplace learning professional to develop an integrated coaching model. Within the book’s pages, you’ll find a thorough background in coaching theory combined with organizational and adult learning theory; a full range of tools to help you design and implement a coaching program; and an outline of a fluid coaching process for gathering supporting data, developing goals, establishing relationships, and moving toward tangible results.

This book provides practically everything you need, including templates, charts and diagrams, sample scripts, questionnaires, tips and advice, checklists, assessments, case studies, ethical guidelines, and sample coaching agreements. With this book as a roadmap, you’ll be able to develop a holistic coaching model and adapt it to the ever-changing needs of your organization over time.

April Michelle Davis spent five weeks copyediting and coding the manuscript. She spent more than 100 hours preparing this manuscript for the designer.

Co-published by the National Association of Social Workers and Oxford University Press, the 20th edition of the Encyclopedia of Social Work is widely considered the cornerstone of reference in its field. This new edition includes coverage of areas that have come to the fore since the 1995 publication of the 19th edition, including demographic changes from immigration, technology, the implications of managed care, faith-based assistance, evidence-based practice, gerontology, and trauma and disaster.

The Encyclopedia contains four hundred subject entries and two hundred brief biographies of key figures in the history of social work. Clearly arranged in A-Z format, each article is fully cross-referenced and includes a select bibliography to guide interested readers to primary sources and the most important scholarly works on a given subject. The work also includes a comprehensive index and topical outline. Comprehensive in coverage and international in scope, the Encyclopedia is a valuable resource to social work practitioners, scholars, and students alike.

April Michelle Davis worked with the editors at Oxford University Press to proofread the book and prepare it for publication. While several proofreaders were hired to work on his large project, April Michelle was given the opportunity to work on several alphabetic sections of the book.

Effective presentations are a core business competency; yet, many managers, team leaders, and other key organizational decision makers lack these skills. Presentation Skills Training allows you to design presentation skills training for all levels and people in your organization and enables you to customize training programs that can be designed for one-hour, a half day, one- or two-day events, along with a step-by-step facilitator guide to ensure that your program stays on task.

For this book, April Michelle was given two weeks to write an index according to the guidelines presented in the Chicago Manual of Style. She read and examined the entire book, selecting key terms and ideas for inclusion in the index.