Which performance measures should you use? The obvious answer is that it depends on what you want to achieve, which someone else should never define for you. After all, it is your organization, your department, or your process.

But once you are clear about what you want to accomplish, how do you sort through a variety of possible metrics and decide which are best? Then, given the list of metrics you believe are useful or necessary, how do you define them in more detail to ensure that the right data are gathered at the appropriate frequency and that the resulting information gets to the right people so that they can make proper decisions?

This book provides a clarifying perspective for those who know that metrics need to be developed but are unsure as to the steps to follow in developing and deploying them. It focuses on making sure that the metrics selected will guide people and processes in the direction the organization wants to go, and allow continual evaluation of success.

Every highly effective organization is unique in some strategic way, and the metrics used should reflect these differences. Studying high performers can be useful from a learning standpoint, but simply adopting what someone else is doing is likely to take you off your track and put you on theirs. The concepts in Performance Metrics: The Levers for Process Management will put you on the correct track and give you the tools to stay on it.

April Michelle Davis spent several weeks analyzing the text and writing the index for this book.

Najafi Global Mindset Institute’s new book, Developing Your Global Mindset: The Handbook for Successful Global Leaders, is full of practical and engaging ways to develop a Global Mindset for success in global business. This book is a must-have resource guide for managers and leaders in global roles or who have global responsibilities.

In consultation with managers, executives, and some very senior and experienced international executive coaches, NGMI has put together a large series of advice, recommendations, and ideas on how a manager can improve on all elements of 35 scientifically defined capabilities within Global Mindset. In addition, the diverse international experiences of the contributing authors bring Global Mindset to life through the narratives as well as seven intriguing case studies.

April Michelle Davis spent a month copyediting this manuscript, ensuring accuracy and consistency within it to further the authors’ credibility.

Aberdeen Proving Ground, Maryland, 1996: The U.S. Army’s most extensive sexual abuse scandal on record is uncovered by Major General Robert Shadley.

Known as GAM, or Game ala Military, an entire network of senior male instructors is in competition to sexually assault and exploit the young female trainees in their charge. Immersed in a battle unlike anything he’d been trained to fight, Shadley must unravel the game, bring the players to justice, and get help for a record number of victims.

Now retired, General Shadley continues to advocate for the estimated 19,000 military service members who are sexually assaulted each year. In The GAMe: Unraveling a Military Sex Scandal, he sheds light on a problem that s still sadly far from being solved, and provides lessons in real leadership through crisis.

April Michelle Davis spent two months copyediting this manuscript to ensure consistency and accuracy within this heartbreaking story.

As a wire-house advisor for 30 years, Rodger Friedman knows how to forge the relationships that are crucial to a successful retirement. A natural storyteller, Friedman recalls marveling at the massive steel chains that moored the cruise ships in New York Harbor when he was a boy. He likens those mighty links to the bonds between advisor and client. Forging Bonds of Steel explores how to form such a relationship that will serve your family for generations. Friedman knows what it takes to make a portfolio last for a lifetime and beyond, but first and foremost, he understands you need a financial advisor you can trust. Deep trust develops only over time, and it starts with getting to know each other. An advisor’s first inquiry should be, “Tell me about your family.” Friedman’s work ethic and sense of responsibility to others came from his own family. He grew up in New York City, and was the third generation working in his family’s laundry. It was there that he learned success comes through exemplary service and honesty. Rodger Friedman speaks from the heart. Every page is like a visit with an old friend who cares enough to tell it like it is. He shows you how to build the kind of rapport that will endure for years to come.

April Michelle Davis spent a month copyediting the manuscript and preparing it for publication.